Shipping Information - India
On all orders above 500 INR we offer free Standard Shipping
Orders shipped via our Logistics Partner are delivered within 7-10 business days
Standard Shipping - Orders below 500 INR shipping charges are 50INR
Orders delivered to remote areas which are out of the regular delivery zone are charged at 100 INR
For all orders shipped within India, mandatory sales tax (GST) of 3% which is included in the price.
Important Shipping Information
Order cut-off times are provided as guidelines only, and do not take into account possible delays caused by payment authorization. We aim to dispatch all orders within 48 hours with the exception of Indian public holidays where it may take up to 72 hours. Estimated delivery times are to be used as a guide only and commence from the date of dispatch.
We are not responsible for any delays caused by natural calamities and unavoidable circumstances.
We are unable to redirect orders once items have been dispatched.
All orders require a signature and proof of ID upon receipt of order.
Currently, each order may be shipped only to a single destination address. If you wish to ship products to different addresses, you shall need to place multiple orders.
We make our best efforts to deliver each item in your order within 14 working days of your placing the order, inclusive of processing time.
To ensure that your order reaches you in the fastest time and in good condition, we only ship through reputed courier agencies.
If you believe that the packaging is tampered with or damaged, before accepting delivery of the goods, please refuse to take delivery of the package, and call our help desk
(+91) 9924 67 67 89 or email us at email@example.com, mentioning your order reference number. We shall try our best to ensure that a replacement delivery is made to you at the earliest.
All shipments are fully insured and require a signature and proof of ID confirmation from the recipient.
PLEASE NOTE: Recipient needs to keep a photocopy of any of the following photo id proofs handy for receiving the delivery.
- Pan card
- Driving License
- Voters card
Our customer service may contact you for additional information if required. After your order is shipped, you will receive a confirmation email from us.
Cash on Delivery
We offer both online payments as well as Cash on Delivery (COD) options within India. However, for certain PIN codes in India, we are able to offer only pre-paid online payment as an option. Please enter your PIN code on any product page to verify the shipping and payment options for your PIN code.
Customers will be given the option to use Cash on Delivery only if the following conditions are true for their orders:
- a) Our courier partners offer Cash on Delivery as an option for that PIN code
- b) The Billing Address and the Shipping Address are the same
Zilverine insures each order during the time it is in transit until it is delivered to you. We require a signature and proof of ID for any goods delivered, at which point responsibility for your purchased goods passes to you.
Returns & Exchanges
Returns & Exchanges will ONLY be accepted if your order is damaged in transit or you have received the incorrect product. In case your order is damaged in transit or you have received the wrong product you may return them exactly the way in which they were received (unworn, with original packaging).
Steps to Making a Return
- Please inform us within 3 days of receipt of order. You must email help@Zilverine.com to notify us.
- Before we arrange for your damaged/incorrect product to be returned to us you are required to send us a photograph of the product, then, it is up to the discretion of the Zilverine QC team to decide whether product is approved for return.
- Once we have received an e-mail notifying us of your concern with the product image and our Quality Control team has authorized the return we will inform you on the most mutually convenient return method.
- Zilverine will replace the items free of charge if possible or issue a refund for the cost of goods to the credit/debit card used for online shopping. We will refund the purchase price of the jewellery and the shipping charges. Refunds will only be made after we have received the shipment in its original packaging
We are not responsible for lost or damaged packages. We are not liable for any returns that we were not notified about first.
As the charge to your credit card/account would have already been done online at the time you made the purchase and authorized the payment we will provide a refund to your account via the respective payment gateway if applicable as per the situations given below
Refunds Will Be Done in The Following Case
- Genuine quality issues.
- Packages lost in transit.
- In case ZILVERINE discovers that a wrong item has been shipped to you
No Refunds Will Be Given In The Following Cases
- Incorrect or outdated delivery address.
- Incorrect address format.
- After 3 failed delivery attempts by our courier agencies
- Package refused by recipient.
- Sizing issues. Please review our size guides carefully before making your purchase.
- Products returned in a used or damaged condition.
- If the jewelry is not faulty or damaged.