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On all orders above 500 INR we offer free Standard Shipping
Orders shipped via our Logistics Partner are delivered within 7-10 business days
Standard Shipping - Orders below 500 INR shipping charges are 50INR
Orders delivered to remote areas which are out of the regular delivery zone are charged at 100 INR
For all orders shipped within India, mandatory sales tax (GST) of 3% which is included in the price.
Order cut-off times are provided as guidelines only, and do not take into account possible delays caused by payment authorization. We aim to dispatch all orders within 48 hours with the exception of Indian public holidays where it may take up to 72 hours. Estimated delivery times are to be used as a guide only and commence from the date of dispatch.
We are not responsible for any delays caused by natural calamities and unavoidable circumstances.
We are unable to redirect orders once items have been dispatched.
All orders require a signature and proof of ID upon receipt of order.
Currently, each order may be shipped only to a single destination address. If you wish to ship products to different addresses, you shall need to place multiple orders.
We make our best efforts to deliver each item in your order within 14 working days of your placing the order, inclusive of processing time.
To ensure that your order reaches you in the fastest time and in good condition, we only ship through reputed courier agencies.
If you believe that the packaging is tampered with or damaged, before accepting delivery of the goods, please refuse to take delivery of the package, and call our help desk
(+91) 9924 67 67 89 or email us at firstname.lastname@example.org, mentioning your order reference number. We shall try our best to ensure that a replacement delivery is made to you at the earliest.
All shipments are fully insured and require a signature and proof of ID confirmation from the recipient.
PLEASE NOTE: Recipient needs to keep a photocopy of any of the following photo id proofs handy for receiving the delivery.
Our customer service may contact you for additional information if required. After your order is shipped, you will receive a confirmation email from us.
We offer both online payments as well as Cash on Delivery (COD) options within India. However, for certain PIN codes in India, we are able to offer only pre-paid online payment as an option. Please enter your PIN code on any product page to verify the shipping and payment options for your PIN code.
Customers will be given the option to use Cash on Delivery only if the following conditions are true for their orders:
Zilverine insures each order during the time it is in transit until it is delivered to you. We require a signature and proof of ID for any goods delivered, at which point responsibility for your purchased goods passes to you.
Returns & Exchanges will ONLY be accepted if your order is damaged in transit or you have received the incorrect product. In case your order is damaged in transit or you have received the wrong product you may return them exactly the way in which they were received (unworn, with original packaging).
We are not responsible for lost or damaged packages. We are not liable for any returns that we were not notified about first.
As the charge to your credit card/account would have already been done online at the time you made the purchase and authorized the payment we will provide a refund to your account via the respective payment gateway if applicable as per the situations given below