Refund Policy

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a Refund.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.


REFUNDS WILL BE DONE IN THE FOLLOWING CASE

  • Genuine quality issues.
  • Packages lost in transit.
  • In case ZILVERINE discovers that a wrong item has been shipped to you

NO REFUNDS WILL BE GIVEN IN THE FOLLOWING CASES

  • Incorrect or outdated delivery address.
  • Incorrect address format.
  • After 3 failed delivery attempts by our courier agencies
  • Package refused by recipient.
  • Sizing issues. Please review our size guides carefully before making your purchase.
  • Products returned in a used or damaged condition.
  • If the jewellery is not faulty or damaged.

REFUNDS WILL BE PROCESSED AS

The refund amount will be processed back by same payment mode in 5 days after receiving the product back