Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a Refund.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
REFUNDS WILL BE DONE IN THE FOLLOWING CASE
- Genuine quality issues.
- Packages lost in transit.
- In case ZILVERINE discovers that a wrong item has been shipped to you
NO REFUNDS WILL BE GIVEN IN THE FOLLOWING CASES
- Incorrect or outdated delivery address.
- Incorrect address format.
- After 3 failed delivery attempts by our courier agencies
- Package refused by recipient.
- Sizing issues. Please review our size guides carefully before making your purchase.
- Products returned in a used or damaged condition.
- If the jewellery is not faulty or damaged.
REFUNDS WILL BE PROCESSED AS
The refund amount will be processed back by same payment mode in 5 days after receiving the product back